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iTrueReview Business intelligence at your fingertips

A simple task goes a long way.

It might seem like a big task sometimes: when your business is full of people, your staff is missing a couple of members, those peak periods of business when no-one has enough time to even grab a drink for themselves, never mind a break. But if you keep on taking the iTrueReview tablet over to your guests, even when you’re almost too busy to remember, you’re going to continue to see amazing reviews and the opportunity to make great improvements.

Instant feedback: What does it means for your bottom line?

Because you – as a business owner – get to see the review as soon as it’s posted, you can use it as a source of information. If the ladies’ toilets are in a state, or the seasonal vegetable wasn’t cooked through, you can sort the problem out right then and there, ensuring that no other customer gets the same negative experience.

Business intelligence is one of the most important things you need for your business. Here are some important stats:

  • For every customer complaint, there are 26 other unhappy customers who have remained silent – Lee Resource

  • 96% of unhappy customers don’t complain, however 91% of those will simply leave and never come back – 1st Financial Training services

  • A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people. – White House Office of Consumer Affairs