How to enhance your business from within your business
Instant feedback and how to utilize it
It’s great that iTrueReview gives business owners immediate feedback, but like anything else, it’s not what you have, it’s what you do with it that counts.
Criticism comes in three categories: urgent, non-urgent, and unfair.
Enhancing the GUEST EXPERIENCE
If there’s a problem in the kitchen or one of your servers is just not having a good night, your customers will let you know in their reviews. They are your eye-in-the-sky over your business, and you can use what they say to your advantage. No other customers will have to suffer the same way, as long as you deal with the urgent issues immediately.
You can deal with these immediately, because iTrueReview delivers your customer reviews right away, and you’ll be notified on your mobile phone or computer without any delay. So for feedback that draws your attention to urgent situations, iTrueReview gives you a far better chance of rectifying things than any of its nearest competitors.
Let’s face it, in today’s world you find out information in a number of ways. You can touch tables but not everyone shares their experiences or you can use comments cards, which may take some time to sift through, or perhaps are not legible or you find out days later on some online review site. iTrueReview offers the perfect solution.
It enables you to reply back to the customer leaving the feedback within minutes to either thank them for their business or to recover them from a perceived bad experience. By being timely, they might even return when they see how responsive you are to the problems they had.